Shipping & Returns
Shipping & Delivery – GSG Hair
At GSG Hair, we take great care to ensure you receive your order quickly and reliably. Here you'll find all the important information about shipping.
Delivery times & shipping methods
Your order will be carefully packaged and shipped as quickly as possible. Estimated delivery times after processing time are:
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Austria: 2-4 working days
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Europe: 3-7 working days
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International: 5-14 business days
All orders are provided with tracking so you can keep an eye on your package at all times.
Shipping costs & free delivery
Shipping costs vary depending on the delivery address and weight:
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Austria: 5-7 €
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Europe: 10-21 €
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International: 32-55 €
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Free shipping: For orders over 50 € we cover the shipping costs within Austria!
Processing time & shipping service provider
We will process your order within 1-2 business days after receipt of payment. Shipping is handled by our reliable partners e.g., FedEx, Austrian Post, DHL, DPD, UPS usw., to ensure your order arrives safely and quickly.
Important information about delivery
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Please check your delivery address before completing your order to avoid delays.
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International shipments may include customs or import fees, which must be borne by the recipient.
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If there are any delays in shipping, we will notify you immediately.
Questions? We're here for you!
If you have any questions about your order or shipping, please contact us at office@gsghair.com or via our contact form.
Thank you for choosing GSG Hair! 💖
Returns & Exchanges – GSG Hair
Right of return
We want you to be completely satisfied with your order. However, if you wish to return or exchange an item, the following conditions apply:
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Return period: You can return unworn and unopened products within 14 days of receipt.
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Condition of the extensions: The extensions must be unopened, unworn, and in their original condition. Sealed packaging must not be damaged or opened.
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For hygiene reasons, we unfortunately cannot accept returns of opened or used products.
Exchange
If you would like to exchange a product (e.g., due to color or length), please return it and place a new order. This will ensure you receive your desired product quickly.
Return process
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Fill out the enclosed return slip.
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Return package: Pack the product securely and return it using a trackable shipping service.
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Refund received: After successful verification, the refund will be processed as quickly as possible via the original payment method.
Who bears the return costs?
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If the return is due to an error on our part (e.g. incorrect or defective product), we will cover the shipping costs.
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In all other cases, the buyer bears the return costs.
Color representations and deviations
Please note that the appearance of hair colors on our website may vary depending on screen settings, lighting conditions, and individual color profiles. Minor deviations between the color shown and the delivered product do not constitute a defect and do not entitle you to a complaint or return. We are happy to assist you with any questions regarding a more precise color selection.
Exclusions from returns
Opened or used products.
Products returned outside the return period.
Do you have any questions? Our customer service team will be happy to help! office@gsghair.com
GSG Hair – Quality & trust with every purchase!