Returns & Exchanges – GSG Hair

Right of Withdrawal Consumers have a statutory right of withdrawal in accordance with Section 11 of the FAGG (Distance and Foreign Trade Act). The withdrawal period is 14 days from the day on which you, or a third party designated by you, took possession of the goods. To exercise your right of withdrawal, you can use the "Cancel Contract" function on our website or send us a notice of withdrawal via email to office@gsghair.com. Please include the completed return form with your return shipment if possible.
If you have any questions, we are available at any time via email at office@gsghair.com. Exchanges Direct exchanges are not possible. If you would like a product in a different color, length, or style, please return the unwanted product in accordance with the return conditions and place a new order. This ensures that you receive the product you want as quickly as possible.
Return Process Fill out the return form. Pack the product securely.
Send the package back using a shipping service that offers tracking. Once the return has been received and inspected, the refund will be issued via the original payment method. The refund will be processed as quickly as possible following the successful inspection of the returned goods. Who pays for return shipping? If the return is due to an error on our part (e.g., incorrect or defective product), we will cover the shipping costs. In all other cases, the buyer bears the cost of return shipping.
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Color Representation and Variations Please note that the display of hair colors on our website may vary depending on screen settings, lighting conditions, and individual color profiles. Minor variations between the displayed color and the delivered product do not constitute a defect and do not entitle you to file a complaint or return the item. We are happy to assist you with any questions to help you select the right color. Exclusions from Returns Goods supplied sealed for health protection or hygiene reasons are excluded from return if the seal has been removed after delivery. This applies in particular to hair extensions, hairpieces, and other sealed hygiene products. Returns are only accepted if the product is in its original condition and the seal remains undamaged and intact. Also excluded from returns are: Products with removed or damaged hygiene seals Opened, worn, used, or altered products Products that are no longer in their original condition Products returned outside the return period Questions about

returns or exchanges?
If you have questions regarding your return, cancellation, or exchange, you can contact us at:
Email: office@gsghair.com

GSG Hair – Quality & Trust with Every Purchase! ❤️